The first thing to do is to make sure you are signed in to your Movement Vault account that was used to purchase your subscription.
If you are already logged in, log out and hard-quit the app, then re-open it and log back in.
If you purchased your subscription via iTunes in the app:
Log into your Movement Vault account.
From Home Screen, tap ‘Upgrade to Premium’
This will bring you to the Pricing screen. You can also get to this screen by clicking on any locked exercise or workout video.
Tap 'Restore Purchase' to sync your iTunes receipt with your Calm account.
Then go back to the Calm app and tap a locked session. This should automatically sync your receipt. If not, please contact us so we can help you sync your subscription.
If you purchased your subscription directly through our website, please check that you are logged in with the same email address that you used to complete your purchase.
If you’re still locked out, please click here or use the button at the top right of the Help Center to submit a request, and include a copy of your receipt as an attachment. If you have any trouble with that form, you can also email us directly at email@example.com